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Frequently Asked Questions


Do reroute’s run true sizes?

Yes, Reroute's shoes generally run true to size. Our shoes, crafted with merino wool and recycled plastic bottles, offer a gentle embrace for your feet. They gradually conform to your unique foot shape over time, ensuring a snug, personalized fit. The Wool collection may feel a tad snug initially, but don't worry – they'll soon adapt to your feet like a warm hug. However, we recommend referring to our size chart for the most accurate fit.

Can this be worn without socks?

Our Reroute's shoes are like little hugs for your feet, designed to be worn sock-free with their breathable merino wool. Plus, they've got the sweet bonus of antibacterial magic and quick-drying superpowers. But hey, if you're feeling fancy and want to rock some socks, that's totally adorable too! So, slip into comfort, embrace the freedom, and let your feet do their happy dance!"

Do reroute’s shrink after wash?

Nope! Reroute's shoes are built to withstand washing without shrinking. So, feel free to toss them in the machine for a refresh without worry. Just be sure to follow the care instructions for the best results! Please see our washing guide for more details.

Will my shoes stretch?

No, Reroute's shoes won't stretch. They're designed to maintain their shape, even after washing. So, you can count on them to bounce back to their original form, ready to take on your next adventure!

Are reroute’s good for flat feet?

"Our padded insole, crafted from recycled PU foam and topped with merino wool is a cornerstone of comfort in Reroute's shoes. This cushioned insert offers substantial arch support, a notable departure from minimalist footwear. At Reroute, we recognize the uniqueness of every foot, and we've received glowing testimonials from many flat-footed customers who have found unmatched comfort in our shoes. So, whether your arches are flat or not, step into the plush support of Reroute and experience comfort redefined!"

Are reroute’s washable?

Most of our shoes are machine washable for your convenience. However, it's important to review the care instructions tailored to each style to maintain their quality and lifespan. If your shoes need a refresh, simply toss them in the washing machine on the wool or gentle cycle. Just remember to remove the insoles beforehand for optimal cleaning. After washing, air dry your shoes like in the good ol' days, and whatever you do, avoid the dryer and bleach at all costs!


Why didn’t I receive an order confirmation email?

If you haven't received an order confirmation email, it's possible that it may have been filtered into your spam or junk folder. Please check these folders first. If you still can't find it, reach out to our customer service team with your order details, and we'll be happy to assist you.

Why is my order taking longer to process than normal?

Occasionally, orders may take longer to process than usual due to high order volumes or unforeseen circumstances. Rest assured, our team is working diligently to get your order processed as quickly as possible. If you have any concerns or need further assistance, feel free to contact our customer service team for updates.

How can I cancel an order?

If you need to cancel your order, please reach out to our customer service team as soon as possible with your order details. We'll do our best to accommodate your request, but please note that if your order has already been processed or shipped, it may not be possible to cancel it.

How can I check the status of my order?

"Once your order ships, you will receive an email with tracking information. You can also track your order on your account page. Heads up! If your order has shipped via Aramex, tracking might not show every step of the journey – they usually only update at pickup and delivery. Unfortunately, we don't have extra info from Aramex about where your package is at the moment. But hey, no worries! Rest assured, it's making its way to you. Please reach out if you need additional help."


How do I return or exchange my order?

To return or exchange your order, please contact our customer service team within 30 days of receiving your items. They will provide you with a return authorization and instructions on how to proceed. Once your return is received and inspected, we will process your refund or exchange accordingly. Please note that items must be returned in their original condition, unworn, and with all tags attached.

What is Reroute's return policy?

Our return policy allows for returns within 30 days of receiving your order. Items must be returned in their original condition, unworn, and with all tags attached. Please contact our customer service team to initiate a return and receive a return authorization. Once your return is processed, you will receive a refund to your original payment method, minus any shipping fees. Please note that personalized or final sale items may not be eligible for return.


When can I expect my refund?

Hang tight! Our warehouse typically takes up to two weeks to receive and process your return. Once processed, we'll send you a refund notification email promptly. If you have any questions in the meantime, feel free to contact our customer service team for assistance.

Does Reroute offer discounts codes or coupons?

Yes, we do offer discount codes and coupons from time to time. Keep an eye out for special promotions and offers on our website or sign up for our newsletter to stay updated on the latest deals!